At 11 Collectibles, we take great care in packaging and inspecting every order before shipment. Due to the collectible nature of our products, all sales are considered final unless otherwise stated below.
We accept returns only if:
If your experience any of the above issues, please contact us within 36 hours of delivery.
Please include:
Failure to provide sufficient evidence may result in your claim being denied.
The following items cannot be returned or exchanged:
Any opened sealed products are not eligible for returns under any circumstances.
Factory-sealed trading card products are manufactured and sealed by the original publisher.
11 Collectibles is not responsible for:
Any manufacturing-related issues must be handled directly with the original manufacturer (Pokémon, Bandai, Konami, Topps, etc.).
Once your return is received and inspected, we will notify you of the approval status.
If approved:
Refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the return was caused by our mistake.
Refund processing typically takes 3–10 business days, depending on your payment provider.
If the return is due to our error, we will provide a prepaid shipping label.
Minor cosmetic imperfections to the outer packaging are considered normal during shipping and distribution.
Examples include:
These cosmetic issues do not qualify for refunds or exchanges unless the contents themselves are significantly damaged.
Orders may be cancelled before shipment.
Once an order has been packed or shipped, cancellation requests cannot be guaranteed.
Orders cancelled after payment may be subject to a 15% payment processing fee to cover non-refundable payment processor charges.
Once an order has been marked as delivered by the shipping carrier, 11 Collectibles is not responsible for theft or loss.
If a package is lost in transit, we will assist customers in filing a carrier investigation.
By placing a pre-order, you acknowledge and agree to the following terms and conditions.
All pre-order release dates and estimated arrival times are estimates only and are provided by manufacturers and distributors. These dates are subject to change without prior notice.
While we make every effort to ship pre-orders as soon as inventory arrives, delays may occur due to circumstances beyond our control, including but not limited to:
Manufacturer or distributor production delays
Shipping carrier delays
Customs clearance
Supplier allocation adjustments
Unexpected transportation or logistics issues
Should any delays occur, your order will be fulfilled and shipped as soon as inventory becomes available.
Orders containing both pre-order and in-stock items will generally be shipped together once all items are available.
If you would like in-stock items shipped earlier, please place a separate order.
Customers are responsible for ensuring that their shipping address is accurate before the order has been shipped.
Although we work closely with our distributors, product allocations are not guaranteed.
In the event that our allocated quantity is reduced, orders will be fulfilled in the order they were received (first come, first served). If we are unable to fulfill all or part of your order due to supplier allocation, the unavailable portion will be refunded in full.
Pre-orders may be cancelled prior to shipment; however, all approved cancellations are subject to a 15% cancellation fee. This fee covers non-refundable payment processing fees, administrative costs, and inventory commitments made based on customer reservations.
Once an order has shipped, it cannot be cancelled.
We reserve the right to refuse future pre-orders from customers who repeatedly place and cancel pre-orders.
Due to the collectible nature of trading card products, all sales are considered final.
Opened products are not eligible for returns or exchanges.
Returns or replacements are only accepted if the incorrect item was shipped or the product was damaged during transit. Any issues must be reported within 48 hours of delivery and must include clear photographs of both the shipping package and the product.
Manufacturer defects, print quality, centering, factory seal variations, packaging imperfections, or other quality control issues are the responsibility of the manufacturer and are not eligible for returns or exchanges.
If there are any significant changes regarding release dates, allocations, or shipping schedules, we will notify customers as soon as reasonably possible through email or our official communication channels.
Thank you for your patience and support. We appreciate your trust in Eleven Collectibles and look forward to delivering your order as soon as it arrives.
